Laundry Tips & Troubleshooting

Whether you’re doing your first load or just need a quick fix, we’ve got you covered. Below you’ll find simple laundry tips, common issues, and how to get help fast if something’s not working.

Row of modern stainless steel washing machines in a dimly lit laundry room.
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Laundry Best Practices

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Washing machine overflowing with clothes and caution sign.

Don’t overload the machines

Give your clothes room to move so they actually get clean.

Washing machine with padlock symbolizing appliance rental services.

Don’t open the lid mid-cycle

Interrupting the wash can lock the machine or stop the cycle.

Dough overflowing from washing machine, warning sign.

Avoid bulky items like comforters and pillows

Large items throw off the balance and may cancel your cycle.

Cleaning illustration with hand scrubbing surface, representing hygiene and cleanliness.

Always clean out the lint trap before starting a dryer

It helps your clothes dry faster and prevents overheating.

Pick the Right Temp, Every Time.

Tempature Guide

Washing with the right water temperature helps your clothes last longer, saves energy, and keeps your laundry routine running smoothly. Use this quick guide to choose the best setting for each load.

Laundry temperature guide infographic for washing clothes: hot, warm, and cold water uses.

How to Use ShinePay

1.

Download the ShinePay app

2.

Add a payment method

3.

Find the QR code on your machine

4.

Scan the code and pay through the app

If you're using a specialty cycle like Powerwash, Mixed, or Delicates, make sure to:

  • Select the matching price in the ShinePay app
  • Press the corresponding cycle button on the machine

This ensures the payment matches the cycle and your machine starts correctly.

Request a Refund
ShinePay app setup guide, showing steps to download, signup, and pay using QR codes.

FAQs

Got questions? We've got answers to help you get the most out of your laundry experience.

What should I do if a machine isn’t working properly?

If a machine is malfunctioning, please report it to your property manager and fill out our Service Request Form. Be sure to include the machine number and a description of the issue.

How do I request a refund?

If you paid using ShinePay, please request your refund directly through the ShinePay app. If you paid in quarters, fill out our Refund Request Form with your building name, machine number, amount paid, and a description of the issue.

I’m having trouble loading money into the ShinePay app—what should I do?

Please contact ShinePay support directly through the app, (510) 570-1866, or at ShinePay Support for assistance.

The ShinePay app isn’t working in the laundry room—any tips?

Some laundry rooms may have weak Wi-Fi or cell service. Try stepping outside to activate the machine on the ShinePay app, then return to the laundry room and press the cycle button on the machine to start.

What’s the best way to avoid overloading the machines?

Fill the washer loosely to about 75% full. Overloading can reduce cleaning effectiveness and strain the machines.

Can I use pods in the washing machines?

Yes, but we recommend placing pods directly in the drum (not in the detergent drawer) for best results.

What types of detergent are best to use?

High-efficiency (HE) detergent is ideal for our machines. Avoid using excessive detergent—it won’t make clothes cleaner and may cause buildup.

Still need help?

Request a service or refund through our website!

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